Digital Identity Revolution: Bhutan NDI App Hits 24,000 Users Milestone

In the ever-evolving landscape of technology, the nation taking a significant leap forward with the implementation of the Bhutan National Digital Identity (NDI) app. Since its launch last year, this innovative mobile application has garnered attention, with over 24,000 individuals embracing its digital credentials storage system.

The Bhutan NDI app represents a pivotal advancement in the nation’s digital infrastructure. Developed by a dedicated team in collaboration with the GovTech Agency, its primary aim is to provide users with a secure platform to store and authenticate their digital identities. However, despite its promising potential, challenges such as biometric verification have emerged.

Addressing concerns regarding the app’s functionality, the Bhutan NDI team clarified a prevalent misconception: the app does not grant universal access to all government services. Instead, it functions as a digital wallet, allowing agencies to authenticate individuals’ information for service provision. Kinzang Dorji, a Backend Developer for the Bhutan NDI Project, elucidated on the app’s capabilities, highlighting features such as passwordless logins for G2C services, streamlining processes while maintaining security standards.

However, the journey towards widespread adoption has encountered hurdles, notably reflected in the relatively modest number of registrations over four months. The GovTech Agency acknowledged these concerns, attributing them to challenges in biometric verification. Despite this, Lobzang Jamtsho, Chief ICT Officer of the GovTech Agency, reassured the public, emphasizing the rigorous scrutiny of authentication procedures to uphold security standards.

The Bhutan NDI app offers a myriad of functionalities, ranging from passwordless logins to G2C portals to the storage of academic and employee credentials. Its integration with various systems, including the Royal University of Bhutan and Druk Holding and Investments, underscores its versatility and potential to revolutionize digital interactions across sectors.

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